At Heretic-s we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. This refund policy outlines the guidelines and procedures for returning items purchased from our store.
Eligibility for Returns:
To be eligible for a return, the item must meet the following criteria:
- The item must be in the same condition as when it was received.
- The item must be unworn or unused.
- The item must have all original tags and packaging.
- The item must be returned within 30 days of the purchase date.
Requesting a Return:
If you would like to initiate a return, please contact our customer support team at orders@fndmntls.shop Please provide your order number and a detailed explanation of the reason for the return. Our team will review your request and provide further instructions.
Return Shipping:
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that the cost of return shipping will be deducted from your refund.
Exceptions:
There are certain items that are not eligible for return. These include:
- Perishable goods, such as food, flowers, or plants.
- Custom products or personalized items.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund. You will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Contact Us:
If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at support@fndmntls.shop. We are here to assist you and ensure your satisfaction with your shopping experience at Shop Heretics