Frequently Asked Questions- FAQs
FAQs
What types of apparel do you offer?
At Heretic-s, we proudly present a curated selection of stylish and comfortable apparel that is perfect for your everyday adventures. Our unique pieces, like the Infinity Links World Acid Wash Oversize T-Shirt, are designed with high-quality materials and vibrant, custom prints to ensure you not only look good but feel great too!
How do I care for my apparel to keep it looking vibrant?
To maintain the stunning colors and quality of your Heretic-s apparel, we recommend washing your items in cold water and hanging them to dry. Avoid using bleach or harsh detergents to preserve the integrity of the fabric and prints. Treat your clothes with love, and they'll reward you with lasting beauty!
What is your return policy?
We want you to love your purchase! If for any reason you're not completely satisfied, you can request a return within 14 days of receiving your item. Just ensure that your item is unworn, unused, and in its original packaging. Please note that some items may be marked as final sale and are not eligible for returns.
How long does shipping take?
We strive to get your stylish new apparel to you as quickly as possible! After processing your order, which may take up to 5 business days, you can expect delivery within 3-10 business days. Shipping costs are calculated at checkout, so you can plan your purchases accordingly!
Can I track my order?
Absolutely! Once your order has shipped, you will receive a shipment confirmation email containing tracking information. This way, you can follow your package's journey and get excited about your new wardrobe additions!
Do you offer exchanges?
While we do not accept exchanges directly, the best way to get the item you want is to return the original item and place a new order for the desired piece. This ensures you get exactly what you want without any delays!
What payment methods do you accept?
We make shopping easy and convenient by accepting various payment methods, including major credit cards like Visa, Mastercard, American Express, Discover, as well as Shop Pay and Apple Pay. Your preferred payment method is just a click away!
How can I contact you for further questions?
We’re here to help! If you have any more questions or need assistance, feel free to reach out to us via email at admin@heretic-s.com or give us a call at 254-654-1402 during our business hours, Monday to Friday from 9 AM to 5 PM. We can’t wait to hear from you!
